FAQ's


Do we hold any stock?

Due to the customised nature of these frames and their finished size, we do not hold any stock. All from are made to order upon payment.

When will my frame be ready for collection?

Once you have placed an order for a frame, we will contact you to advise when your frame will be ready for collection. This is normally 10 working days unless otherwise advised orders placed after 5pm will be timed from the next working day. The lead time may be extended by a couple of days in busy periods such as Christmas.


Collection is from 1 The Willows, Calne, SN11 8LX at a time to suitable to you apart from Wednesday & Friday afternoons between 2pm and 6pm. Evening collection up until 8pm. These times may vary due to circumstances.

Do we deliver?

The maps are dispatched via parcelforce 48 Large, postage & packing is £35. The Parcelforce 48 Large service is not available to all locations. For more information regarding delivery click here

We also offer local delivery, for which we make a variable charge depending on distance

Can I pay on collection?

As the frames are made to order, payment is required in advance.

Are the frames easy to use?

The frames are very easy to use, for information on how to use your frame click here

Are hangers included?

A hardware pack is included for the frame style ordered, this includes D-rings, screws, cord and bumpers. Holes are pre-drilled for the screws. If you prefer the frame fixed to a wall, we supply mirror plates and screws.

Terms & Conditions


Terms & Conditions

Please read these Terms & Conditions carefully before purchasing. By purchasing with Map Works you are agreeing to these Terms & Conditions. These Terms & Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms & Conditions set out here. If you do not agree to be bound by these Terms & Conditions you may not use or access this website. These Terms & Conditions abide by The Consumer Contract Regulations. You are welcome to print or store these Terms & Conditions for your own records.

Map Works owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While Map Works uses reasonable endeavours to verify the accuracy of any information placed on this website, Map Works make no warranties, whether express or implied in relation to its accuracy. Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Map Works, you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this page. These Terms & Conditions apply to all transactions on this site. They do not affect your statutory rights.

Products

All Map Works products are handmade, and as a result a small variation in colour and wood grain according to images presented is to be expected. There are differences product-by-product due to the materials themselves being a natural product, the wood can be cut from a different section causing a variation in grain and the way it absorbs the paint or stain finish.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, Map Works will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

We accept payment via BACS, card payments via the telephone and PayPal payments are through your Paypal account or by card through the PayPal system. To pay by card, you do not need to have an account with PayPal to purchase. Any contract for purchases made through the website will be with Map Works. Map Works must receive payment of the whole of the price for the goods that you order before your order can be accepted and the contract formed. Once payment has been received, Map Works will confirm that your order has been received by sending an email to you at the email address you provide. The confirmation email will include your name, the order number and the total price. Map Works acceptance of your order brings into existence a legally binding contract between us on these Terms & Conditions. Any Terms & Conditions sought to be imposed by you in your order will not form part of the contract.


Privacy Policy


Privacy Policy


Map Works knows that privacy and security is a major concern. Procedures have been set out for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. Map Works is dedicated to safeguarding your privacy online. Map Works does not share your email address or information collected on Paypal with any third parties, the information is only used to fulfill orders made via the Map Works website - for example to dispatch an order.



Consent


Your usage of the Map Works website and any disclosure of personal information via the website signifies your consent for Map Works to collect and use personal information about you in accordance with this Privacy Policy.



Your Information


Map Works keeps a record of any orders you make on the website, to assist in dealing with any enquiries, problems you may have in the future, and to match previous orders for a particular frame. A record is kept of any e-mail communication you send to Map Works, so that any problems or concerns you’ve had can be tracked. If you would like to review the data you have provided to Map Works when placing an order, because you feel that what is presently on record is incorrect, and/or you would like your data erased from Map Works records, you can so do by contacting Map Works at info@mapworks.co.uk.



How Map Works Uses Your Personal Data


Map Works is dedicated to using your personal data only for processing and fulfilling your order(s) correctly and responding to email requests.Map Works does not store or process your payment card details ourselves, they are processed by Paypal. Please see Paypal’s privacy policy for their information on this matter.



Changes To Privacy Policy


Map Works reserves the right to amend this privacy policy, whilst keeping it within all appropriate legislation and guidelines. Map Works will do everything possible to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Map Works website.



Sharing With Social Networks


If you use the badges that allow you to share products and content with your friends via social networks like Facebook and Instagram, these companies may set a cookie on your computer memory.


Find out more about these here:


https://www.facebook.com/about/privacy/



Social Network marketing and communication


Map Works marketing is done via Social Networks, including Facebook and Instagram. You may follow Map Works on any of these social media platforms and by doing so, you agree to the privacy policies of these platforms, including how they collect and store your data.


https://www.facebook.com/about/privacy/


Privacy Policy last updated: 6th June 2020

Get In Touch


1 The Willows Calne Wiltshire SN11 8LX

01249 812043

info@mapworks.co.uk